HuckinFappy has asked for the wisdom of the Perl Monks concerning the following question:

I'm investigating various support ticket systems for our use on the job. We develop internal engineering tools in Perl, and have decided we want to move beyond just using email for all our support requests.

We already have a CR tracking system, so this is not for handling bugs, it's for more customer service type requests.

So obviously (to me), since we're never happy with off-the-shelf solutions and will want something flexible, and we're Perl programmers, we'd prefer something Perl based.

There's a requirement for a web interface, but we're flexible

So any good suggestions for us? I appreciate it!