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Re^2: perl based support ticket system?

by gloryhack (Deacon)
on May 25, 2006 at 03:32 UTC ( #551494=note: print w/replies, xml ) Need Help??

in reply to Re: perl based support ticket system?
in thread perl based support ticket system?

Seconded. I use RT w/RTFM for customer support, and it's made my life much, much easier. I am particularly fond of RTFM's canned responses, and have reached the point at which about 20% of my tickets can be resolved with a canned response.
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Re^3: perl based support ticket system?
by parv (Parson) on May 25, 2006 at 04:31 UTC
    Hmmm ... i can't decide if above was a sarcastic reply or a genuine one. :-/

      RTFM is the RT FAQ Manager. It's definitely a pun, but Best Practical seems to like that. For example, see the origin of the name for Jifty.


      Code written by xdg and posted on PerlMonks is public domain. It is provided as is with no warranties, express or implied, of any kind. Posted code may not have been tested. Use of posted code is at your own risk.

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