Re^2: perl based support ticket system?

Seconded. I use RT w/RTFM for customer support, and it's made my life much, much easier. I am particularly fond of RTFM's canned responses, and have reached the point at which about 20% of my tickets can be resolved with a canned response.

Comment on Re^2: perl based support ticket system?

Replies are listed 'Best First'.
Re^3: perl based support ticket system? by parv (Parson) on May 25, 2006 at 04:31 UTC
Hmmm ... i can't decide if above was a sarcastic reply or a genuine one. :-/	[reply]
Re^4: perl based support ticket system? by xdg (Monsignor) on May 25, 2006 at 05:00 UTC
RTFM is the RT FAQ Manager. It's definitely a pun, but Best Practical seems to like that. For example, see the origin of the name for Jifty. -xdg Code written by xdg and posted on PerlMonks is public domain. It is provided as is with no warranties, express or implied, of any kind. Posted code may not have been tested. Use of posted code is at your own risk.	[reply]


Perl: the Markov chain saw
	PerlMonks