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Re: On Quality

by Scott7477 (Chaplain)
on Jun 02, 2006 at 06:39 UTC ( #553231=note: print w/replies, xml ) Need Help??

in reply to On Quality

A phrase that you might consider is "Quality is Free", which happens to be the title of a book by Philip B. Crosby targeted at managers of manufacturing operations but is worth a look by anyone in charge of a project or organization. The editorial review of this book at states Crosby's thesis nicely: "doing things right the first time adds nothing to the cost of a product or service."

You might consider that statement to be a blinding flash of the obvious, but I'm positive that many monks can give examples from their careers where their bosses decided to skip certain processes such as completing a spec before starting coding. The decision to skip a process implies that there is a cost to that process that can be avoided without penalty later on. Another snippet from the Amazon review sums up the penalty: "What costs, and costs dearly in terms of rework, test, warranty, inspection, and service after service, is doing things wrong."

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