swiftone has asked for the wisdom of the Perl Monks concerning the following question:
I need to be able to search a block of text to see if a given question is in there, with broad flexibility for different ways to state the question.
My workplace has a problem with too many people asking FAQs by email. To try and free up staff time, here's my plan:
- John Doe comes to our website and clicks on the "send comments and questions" link.
- John Doe fills out a form with contact info and a text block for comments and questions.
- When "submit" is clicked, the input is checked against a list of FAQs.
- If there are no matches, the form is emailed to a customer service rep.
- If there is a match, the matching Q&A (or a link) is returned to the user with an appropriate blurb. The user can then either confirm that the request was not answered (which results in the form being emailed), or leave happily.
I could go with a keyword search, but that requires that we add keywords to the FAQ list we have, not to mention that keyword isn't such a great way to match FAQs.
In general, I'm willing to learn towards more false matches than not. Any ideas?
|
---|
Replies are listed 'Best First'. | |
---|---|
Re: Matching a question in text
by voyager (Friar) on Jun 26, 2001 at 01:10 UTC | |
by voyager (Friar) on Jun 26, 2001 at 04:05 UTC | |
by swiftone (Curate) on Jun 26, 2001 at 01:12 UTC | |
by mr.nick (Chaplain) on Jun 26, 2001 at 02:14 UTC | |
by bastard (Hermit) on Jun 26, 2001 at 01:55 UTC | |
Re: Matching a question in text
by arturo (Vicar) on Jun 26, 2001 at 01:19 UTC | |
Re: Matching a question in text
by cLive ;-) (Prior) on Jun 26, 2001 at 01:52 UTC | |
Re: Matching a question in text
by jorg (Friar) on Jun 26, 2001 at 01:02 UTC | |
by swiftone (Curate) on Jun 26, 2001 at 01:09 UTC | |
Re: Matching a question in text
by suaveant (Parson) on Jun 26, 2001 at 01:05 UTC | |
by tye (Sage) on Jun 26, 2001 at 01:10 UTC | |
by swiftone (Curate) on Jun 26, 2001 at 01:10 UTC | |
by suaveant (Parson) on Jun 26, 2001 at 01:12 UTC | |
Re: Matching a question in text
by clemburg (Curate) on Jun 26, 2001 at 19:07 UTC |
Back to
Seekers of Perl Wisdom