I think perlmonks is not the right place to ask this kind of question. Did you try the FAQ of you Internet Service Provider? maybe they can help you out.
If you question is perl related you should follow Abigail's advice and read the documentation of Net::FTP.
Are you posting in the right place? Check out Where do I post X? to know for sure.
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Want more info? How to link
or How to display code and escape characters
are good places to start.