I don't agree that a behavioral problem can't be, discouraged, for lack of a better term, with technology. Behavior and interface design, which is implemented with technology, are quite inter-related. Design an interface that sucks, and you can pretty well guarantee that users will not use it properly. Even after very carefully designing the system so that it is easy to use it appropriately isn't going to keep some from using it improperly. But, the second interface should provide self-reinforcing feedback (ie, if correct use feels natural, and is rewarding, most people will use it correctly), and thus partially "solve" the behavioral problem.

So, am I bashing PM? No, I'm speaking in generalities. Is there room for PM improvement? Yes. Is the OP's idea something that should be implemented? I'm not qualified to provide a definitive answer.

However I do think the question being asked, and resulting discussion is a good thing for PM. I do hope some sort of interface change can eventually be made such that new users are better encouraged to search first, and ask questions later.

-Scott

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