comment on

I'm investigating various support ticket systems for our use on the job. We develop internal engineering tools in Perl, and have decided we want to move beyond just using email for all our support requests.

We already have a CR tracking system, so this is not for handling bugs, it's for more customer service type requests.

So obviously (to me), since we're never happy with off-the-shelf solutions and will want something flexible, and we're Perl programmers, we'd prefer something Perl based.

There's a requirement for a web interface, but we're flexible

So any good suggestions for us? I appreciate it!

Thanks,
~Jeff

In reply to perl based support ticket system? by HuckinFappy

Are you posting in the right place? Check out Where do I post X? to know for sure.
Posts may use any of the Perl Monks Approved HTML tags. Currently these include the following:
<code> <a> <b> <big> <blockquote> <br /> <dd> <dl> <dt> <em> <font> <h1> <h2> <h3> <h4> <h5> <h6> <hr /> <i> <li> <nbsp> <ol> <p> <small> <strike> <strong> <sub> <sup> <table> <td> <th> <tr> <tt> <u> <ul>
Snippets of code should be wrapped in <code> tags not <pre> tags. In fact, <pre> tags should generally be avoided. If they must be used, extreme care should be taken to ensure that their contents do not have long lines (<70 chars), in order to prevent horizontal scrolling (and possible janitor intervention).
Want more info? How to link or How to display code and escape characters are good places to start.


The stupid question is the question not asked
	PerlMonks