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Seconded. I use RT w/RTFM for customer support, and it's made my life much, much easier. I am particularly fond of RTFM's canned responses, and have reached the point at which about 20% of my tickets can be resolved with a canned response.

In reply to Re^2: perl based support ticket system? by gloryhack
in thread perl based support ticket system? by HuckinFappy

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