use warnings;
use strict;

my $data = q(3rd Line Support - Managed Services  &  Hosting

     Caerphilly, Wales - Circa 40k DOE + Excellent Company Benefits







     Permanent

Posted: Wednesday, 29 May 2013

























3rd Line Support - Managed Services  &  Hosting




Role:



Providing support to client's infrastructures and maintaining high availability through proactive measures



Resolving complex server issues escalated by other internal departments by administration and troubleshooting problems.

Ensuring clients  &  partners are updated on current status of issues

Implement operational procedures, tools and best practice as defined in corporate business plan

Ensure that knowledge is retained through documentation of processes and procedures and implementation of server changes.

Updating and maintaining our Knowledge base software.



Documenting troubleshooting carried out



Ensure all changes are documented through the change management process

Execute change management tasks in line with defined processes




Assist in the analysis and resolution of problems as raised by the problem management functions);


$data=~ s/\n{2,50}/\n\n/g;

print "$data\n";