while (my @row = $select_sth->fetchrow_array()) {
    #split on colon,space,or dash
    my @ticket_time = split /:|\s|-/, $row[1];
    my ($Dd,$Dh,$Dm,$Ds) =
        Delta_DHMS($ticket_time[0],$ticket_time[1],$ticket_time[2],$ticket_time[3],$ticket_time[4],0,
                   $now_time[0],$now_time[1],$now_time[2],$now_time[3],$now_time[4],0);
    #my ($Dd,$Dh,$Dm,$Ds) = Delta_DHMS(@ticket_time,0,@now_time,0);
    my $delta_hrs = $Dd * 24 + $Dh;
    if ( $row[8] eq 'High' && $delta_hrs >= $thresholds{'High'}){
        push @{$notify{'High'}}, \@row;
    }elsif ( $row[8] eq 'Medium' && $delta_hrs >= $thresholds{'Medium'}){
        push @{$notify{'Medium'}}, \@row;
    }elsif( $row[8] eq 'Low' && $delta_hrs >= $thresholds{'Low'}){
        push @{$notify{'Low'}}, \@row;
    }
    #debug/testing statement here.
    warn "Time elapsed for ticket $row[0] of priority $row[8] is $delta_hrs.";
}