my $smtpban = `smtpban -s $email | tail -n +20`;

my $out = $cerb->post($base . "tickets/$id/comment.xml", [
                    [ 'comment', "this is an automatic comment \n\n $ban_msg \n\n banvhost -c \n $banvhost \n\n\n smtpban -s \n\n $smtpban" ],
                    ]);