Both 32-bit and 64-bit versions Both patches from the Demeter website Normal mode Last known good configuration Selective startup Disabled all non-critical local services Terminated all non-critical system and user processes Uninstalled Java Uninstalled .NET framework Reinstalled Java Reinstalled .NET framework Adjusted memory settings for best performance Verified use has full control of all of their profile data (including appdata) and installation directory Attempted as a normal user and administrative user Windows 95 compatibility mode Windows 98 compatibility mode Windows NT 4.0 compatibility mode Windows 2000 compatibility mode Windows XP (SP2) compatibility mode Windows XP (SP3) compatibility mode Windows Server 2003 (SP1) compatibility mode Windows Server 2008 (SP1) compatibility mode Windows Vista compatibility mode Windows Vista (SP1) compatibility mode Windows Vista (SP2) compatibility mode Windows 7 Disabled visual themes Disabled desktop composition Disable display scaling on high DPI settings Install to default location Install to a specific location C:\demeter (not default) Workstation was removed from domain and joined to workgroup Various reboots throughout