$myarray[0] = ( 'ticket#' => 'fabx-t162:',
                'customer' => '[haurora],
                'status' => '[UNAN/OWNR]',
                'priority' => '[C1]',
                'owner' => '[glade]',
                'summary' => 'Cisco hardware related bug :idprom error on cisco switch on loading 0.1.5.5
   salagent'  );