As Of:  01/22/2004
                                                                    
 
                                    Requests
 
Request Number: 262944                     Parent  :              Priority:4-Med
Status:         Closed                     Active  :No      
Affected User:  Smith, Jane                                       Impact  :None 
Reported By:    Doe, John                  Template:              Urgency :     
Assignee:       Doe, Jane                  SLA Violation:0        Severity:     
Group Asgd. To: IT-Group                   Service :Empty                       
Change:                        
Request Area:   Acc-Grp
Root Cause:             
Affected Asset:                            ChargeBack:                
Open Date:      12/31/2002      Close Date:1/03/2003     
Resolve Date:                              Time Spent:0 days 0 hours 1 minutes 
Last Modified:  3/27/2003    
End User ID:                              
Phone Number:   3363                       Alt Phone :                          
Fax Number:                                Timezone  :                          
 

Summary:        EMAIL I need authorization to XXX.  That's a letter o not...   
Description:    EMAIL I need authorization to XXX.  That's a letter o not a    
                number zero.                                                    
                                                                                
                (email) Sorry, I need this in TST and/or DEV                    

    
                                    History
Analyst           Date                   Time Spent             Type
-------------------------------------------------------------------------------- 
Doe, John         12/31/2002  0 minutes 47 seconds   Initial          
                  Desc:create a new request/change order                        
 
Doe, John         12/31/2002  0 minutes 5 seconds    Log Comment      
                  Desc:(email) OK                                               
 
Doe, John         12/31/2002  0 minutes 7 seconds    Close            
                                                                Request/Change  
                                                                Order           
                  Desc:(email) Jane, the change should take effect the next    
                       time you log on.                             
                                                                                
                                                                                
                                                                                
                       You may close this ticket.                               
 
Doe, John         1/02/2003   0 minutes 4 seconds    Log Comment      
                  Desc:(email) It is not working                                
 
Doe, John         1/02/2003   0 minutes 0 seconds    Reopen           
                  Desc:Status changed from 'Closed' to 'Open'