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use strict;
use warnings;
...

    return %masters;
}

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9 5 2014,Acton,Backup,bkup-01,JOHN.COM,BACKUP FAILED,No email received
+,YES,-- missing --,-- missing --, 
9 5 2014,Acton,Backup Team,internal,GIM,ACTON,Backup Team,backup,bumas
+1,internal, 
...
9 5 2014,Acton,Backup Team,internal,JEFF.CO.COM,F    NO EMAIL RECEIVED
+,YES,-- missing --,-- missing --,-- missing --, 
'SCREAM    S' not known please update
'BANANA' not known please update