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  1. or download this
    2024/11/28 10:54:04 INFO : Update ticket 425955 to add invoice 802436 
    +tag .. OK
    2024/11/28 10:54:05 INFO : Update ticket 425912 to add invoice 802435 
    +tag .. OK
    2024/11/28 10:54:06 INFO : Add note to ticket 425912 with info about i
    +nvoice 802435 .. OK
    2024/11/28 10:57:02 INFO : Create FD ticket 425991 for order 662626 ..
    + OK
    
  2. or download this
    {
      filename => 'status.log',
      regexp   => qr/Update (?<ticket>\d+) status to (?<status>.+) \.\./,
      action   => 'update'
    },
    
  3. or download this
    $history{ $+{ ticket } }{ $entry->{ action } } = {
                                         date  => $words[0],
    ...
                                scheduled_date => $+{ scheduled_date } ) :
    + () ),
      ( exists ( $+{ status } ) ? (     status => $+{ status } ) : () ),
    };