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  1. or download this
    open siebel qa
    Tickets       DelegatedOwner Abstract
    ...
    "setting status summary again"
    
    y/n/YES/NO? (YES/NO => y/n to all tickets) : n
    
  2. or download this
    #!/usr/bin/perl                                                       
    +                                                                     
    +                                                           
    use strict;
    ...
               } 
           }
       }