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  1. or download this
     
/^Request Number:/
/^Status:/
/^Affected User:/
...
/\d+\s+minutes\s+\d+\s+seconds/  # (update: had forgotten 3rd "\s+")
  2. or download this
    my %record;
if ( /^Request Number:/ ) {
...
   }
}
# and likewise for each other type of line
  3. or download this
    $/ = "end-of-record-string"; # whatever that may be

...
   }
   store_to_database( \%record );
}