"Is there an alternate approach to raising a ticket ..."

Take a look at "How to use rt.cpan.org". It provides a variety of information including bug reporting; the email option may be more to your liking.

There's links to other information which may help you with problems that you're experiencing. I've raised quite a few bug reports over the years but always used email; I can't provide any direct help with the "web app" you describe.