I've emailed the user with your code. Note that the browsers work and can access the URL. I don't why Chrome would be able to and a Perl script would not. I will also ask the user to run the test script in a command window with Admin privileges. Also this is in a home environment, not corporate.

Update: I did some testing. wget doesn't come with Windows 10, but curl does. curl https://www.cpan.org works on my machine and I suggested this test to the user.