in reply to Re^3: Email Thresholding
in thread Email Thresholding

For something like that I might even add a feature where the on-call person who does the fix runs a little script that sets a flag to indicate the last time a human responded with a fix, and if a new event comes in after that time, but in less than an hour, it sends the email because either the fix didn't fix it or a new event has showed up to set things off and you want someone to respond right away.

Replies are listed 'Best First'.
Re^5: Email Thresholding
by mr_mischief (Monsignor) on Apr 02, 2015 at 16:37 UTC

    That's a good technical solution but probably a poor choice for the psychology of the situation. You want your hungover, just awakened sysadmin to spend what focus she has available on fixing the actual problem that triggered the alert.

[reply]

In Section Seekers of Perl Wisdom