<event_list >
    <event>
        <severity>
critical</severity>
        <priority>
medium</priority>
        <category>
SLB_OP_Service</category>

        <time_first_received>
2017-06-06T15:37:17.414Z</time_first_received>
        <assigned_user>
            
            <custom_attribute self="https://omi.it.slb.com:443/opr-web
+/rest/9.10/event_list/031c3c70-4ace-71e7-0b5b-88fb83170000/custom_att
+ribute_list/SLB_SSRID" type="urn:x-hp:2009:software:data_model:opr:ty
+pe:event:custom_attribute" version="1.0">
                <name>
SLB_SSRID</name>
                <value>
957</value>
            </custom_attribute>
            <custom_attribute self="https://omi.it.slb.com:443/opr-web
+/rest/9.10/event_list/031c3c70-4ace-71e7-0b5b-88fb83170000/custom_att
+ribute_list/Service%20Name" type="urn:x-hp:2009:software:data_model:o
+pr:type:event:custom_attribute" version="1.0">
                <name>
Service Name</name>
                <value>
IPT</value>
            </custom_attribute>
        </custom_attribute_list>
    </event>
</eventlist>
[download]

$VAR1 = {
          'severity' => 'critical',
          'appname' => 'Instant Messaging - Lync External(2667)',
          'line' => 1,
          'ticketnum' => 'INC000018455813',
          'remedy_queue' => [
                              'Global Service Desk'
                            ],
          'event_age' => '2157 h'
        };
$VAR2 = {
          'event_age' => '2157 h',
          'remedy_queue' => [
                              'Global Service Desk'
                            ],
          'ticketnum' => 'INC000018455811',
          'line' => 2,
          'severity' => 'critical',
          'appname' => 'Instant Messaging - Lync External(2667)'
        };
$VAR3 = {
          'ticketnum' => 'INC000018450232',
          'severity' => 'critical',
          'appname' => 'EngHouse CCE(1103)',
          'line' => 3,
          'event_age' => '2182 h',
          'remedy_queue' => []
        };
[download]