Hehe, I failed to mention that the 2nd case was while I was doing work for Oracle Brazil... :o) We are currently maintaining their site.

On the 1st case though, that sounds like perfectly sound advise, and we've tried doing it the past. As I said, its much more of a company policy problem when their host goes down, or emails cease to work, or something else totally none web related and they come back at you for support since "it was your recomendation".

As they say, "Now that's whay I call a sticky situation!"