in reply to At what stage in a job interview process should references come into play?
When I had to conduct interviews for a LAN manager position, we were asked to take one of several internal candidates. None of them were doing IT work for a living, so I came up with a list of interview questions that tested knowledge and expertise. I used references to evaluate the "soft" qualifications that I valued: communication, motivation, professionalism. It worked very well and I'll use the same combo again. Test for the technical skills, get references for the people skills. And get them before the offer is extended.
Dave
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