Re: Insubordination or Exploitation?

> a web application that will let users look up tickets, create tickets, etc, etc
If using external software is an option then I would look into using Request Tracker for all your ticket tracking needs :-)
HTH

broquaint

Comment on Re: Insubordination or Exploitation?

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Re: Re: Insubordination or Exploitation? by mdillon (Priest) on Mar 26, 2002 at 18:48 UTC
Although Silicon Cactus has already noted that this software will probably not be a viable solution for his situation, I'd just like to point out for the benefit of the other Monks that Request Tracker is available under the GPL, since I didn't find that to be clear from their web site (I read the `COPYING` file in the tarball of RT 2.0 that I downloaded to check out). Also, as is quite clear from the web site ;), there are various levels of paid support contracts available, which could be very helpful for larger companies/institutions wanting to deploy this software.	[reply]
Re: Re: Insubordination or Exploitation? by Silicon Cactus (Scribe) on Mar 26, 2002 at 18:31 UTC
Unfortunately the problem management software we are using is ServiceCenter, produced by Peregrine. Our data at least is to be ported out of their flat file database <no comment on that> to a rdbms. I am working very hard on not saying anything about this product at all. Except for those familiar with it, my management wants me to recreate all the functionality of their Get.Services web application for my company so they need not purchase it.	[reply]