in reply to Experiences with IM support?

I don't have any specific advice, but you might want to poke around with Jabber. It supports gateways to mainstream IM services, but it's really more of a messaging platform than an IM server so would likely be much more flexible. It's got Perl support through Net::Jabber and Jabber::Connection, and an O'Reilly book as well. (The book seems well-done, but I'm only through a couple of chapters so far.)

Chris
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Re: Re: Experiences with IM support?
by Mur (Pilgrim) on Apr 17, 2002 at 17:52 UTC
    To all who noted that Jabber may be the way to go: wouldn't this require that the end-users have a Jabber account? In our environment, most have ICQ, but some don't; some have AOL, but not all; and so on.

      I think that's what you can use the gateway plugins for -- you should be able to send a message to a jabber server to tell it to forward the message to a user on another IM system. But I haven't tried this yet, so I'm not sure. Another thing working against you is that other IM systems aren't fond of making their protocols public, making it difficult to use them in any way other than they intended.

      Chris
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