If this is the worst problem you've ever had with your users then you're either very young or very lucky. You didn't even get a direct complaint, just a rumor of a complaint! If people don't want to fill out your form then more power to them...
-sam
Comment on Re: (OT) Dealing with end user paranoia
Actually neither is the case unfortunately. Whether or not users choose to participate has no direct bearing on me whatsoever as the Computer Center is simply a neutral third party that volunteered to do the work free of charge.
The point is, that in the scheme of things this really isn't such a big deal (at least 50% felt safe enough to participate last year--the majority of which are still employed) yet the paranoia persists. This isn't the most serious problem we've ever encountered and I would hazard to say that it ranks pretty close to the bottom. Thus, the irony. That is why I'm interested in the experiences of the rest of the community.