IMHO, managers shouldn't operate at that level, unless they absolutely have to (which probably means that the programmers are too inexperienced to work it out themselves). Managers are there to make sure that you get the resources you need -- the cash to buy usable servers and workstations, the time to learn a new toolset before delivering it to the customers, the extra manpower to get a job done in the scope that it requires -- without making you go to their management and beg for money, time, or programmers.
I think that a good manager spends half their time doing what they can to make your life easier, and half their time making you make your clients' lives easier. And as much as we like to bitch about them, good managers really deserve a hell of a lot of respect.
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The hell with paco, vote for Erudil!
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