Accountability comes from caring about your customers. Care can be enforced with laws or process, but it is better to sit across from your users when you eat lunch. At lunch we are holding knives, and not harming each other. Leveraging this fundamental experience of civilization improves code quality.

I would prefer to use buggy software from someone who cares, and will fix it for the asking, rather than software manufactured in an optimized development process executed by an indifferent, interchangable staff.

The challenge to the SEI model is accounting for programmer motivation.

It should work perfectly the first time! - toma