OT, but might help as an argument tool...

This has a good take on STANDARDS...the Advertising STANDARDS Authority upheld a complaint about the British STANDARDS Institute. Basically, InternationalSTANDARDSOrganisation9001 includes every metric going *except* the ones needs to measure the benefit (or not!) of undergoing ISO9001 - the primary business STANDARDS measurement can't actually *prove* that it itself does a company any good.

Cheers, Ben.