I also like to draw attention towards number of errors or problem faced by an IT person on daily base. which are far more than an average person faces in non-IT world.

What is a common-sense issue from the IT perspective may not be the same from non-IT perspective. Majority of the problems in IT which are user related are quickly solvable with little IT knowledge.

An IT person on an average has definitely different mind-set compared to non-IT person when IT things matter. While that's true for any field, the IT person works solo and with constant interactiveness, it makes the difference. The interactiveness with computer is applied at the social level and that's where it fails.

Hitting a backspace key or delete key is a simple thing while applied to computer but not in social context all the time. Consider it with typing fast, hitting the keyboard, completing the command from history etc... Many of the computer-possible things have no social cousins. Person who spends 8-10 hours a day on computer tend to use computer equivalent social skills, (So that the computer skills can be used and transferred) and is not always successful.

What has become necessary is the course work:
Title: Social Skills for Programmers/Developers/IT Person 101.
Subject Material:

1. Common person phrase for tech-problems.
2. Computer errors and human being
3. Levels of Users and their thinking
4. etc...

BTW, to answer Ovid's Question, I think the meanness comes from the putting pressure on individual with the idea that computer can solve anyting applied proper input and then being/becoming desperate to prove it. Having considered image of computer as 'smart', others contineously look stupid.

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