Are you certain you have the proper permissions on /usr/local/web/users/feedback? Try this:

open (OUTFILE,">>/usr/local/web/users/feedback") or die "Error trying 
+to open outfile: $!";
[download]

Hope this helps.

antirice    
The first rule of Perl club is - use Perl
The ith rule of Perl club is - follow rule i - 1 for i > 1