Try replacing
$_ ||= '-- missing --' for $status, $ticket, $resolution;

with

$_ ||= '-- missing --' for $type, $reason, $status, $ticket, $resoluti
+on;

[download]
poj

In reply to Re^5: compare csv files only to first fullstop character by poj
in thread compare csv files only to first fullstop character by john.tm

Title:
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