But where is the ticket being stored? If this were an enterprise level solution then you would store the ticket as a record in a database table. When you insert the record, you could set up a timestamp column. When the technician requests those tickets assigned to themselves, the ticket is pulled from the database as a record and you simply display the fields on the form, including the date/time.

And if you are storing these as a flat file, well, there really isn't much difference because in the end you will be pulling all the data about that ticket and displaying most of it (if not all) on the ticket page. Make sense?

jeffa

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H---H---H---H---H---H---
(the triplet paradiddle with high-hat)

In reply to Re^3: Add timestamp to helpdesk form by jeffa
in thread Add timestamp to helpdesk form by csorrentini

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