I have taken your advice and this is what happened.

• I went to the FAQ page, under "who to contact".
• It says to use the request tracker
• I go to the request tracker
• Exactly the problem I experienced has been reported already
• It was reported nine months ago and has never been responded to in any way

So, not a lot of confidence in the system. I guess I will email itub@cpan.org which I'm told I should only do for "general comments, suggestions, money".

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