Hi all,

I am trying to access a ticket in an RT system with the intention of downloading the attachments for further processing and I am using v0.49 of the rt::client::rest API library.

Unfortunately I seem to have hit a bug in the code. Below is the relevant code piece: 

...
try {
        # Try and find some tickets
        @search = $rt->search(type => 'ticket', query => "id = '3188'"
+);
} catch RT::Client::REST::UnauthorizedActionException with {
        print STDERR "You are not authorized to execute this search.\n
+";
} catch RT::Client::REST::Exception with {
        # something went wrong.
        die "Problem trying to execute a search: ", shift->message;
};

exit 0 if (scalar(@search) < 1);

foreach $id (@search) {
        # Retrieve each ticket from RT
        $ticket = $rt->show(type => 'ticket', id => $id);

        @attachment_ids = $rt->get_attachment_ids (id => $id);

        foreach(@attachment_ids) {
                print "Att_id: $_\n";
                $att = $rt->get_attachment (parent_id => $id, id => $_
+);
                print Dumper($att);
                print "\n";
        }
}

[download]
Running the above causes the code to print out a few transactions that don't have file names and then crash with: 
Use of uninitialized value in split at /usr/lib/perl5/site_perl/5.8.8/
+RT/Client/REST/Forms.pm line 38.
Can't use an undefined value as an ARRAY reference at /usr/lib/perl5/s
+ite_perl/5.8.8/RT/Client/REST.pm line 167.

[download]
The error is caused inside the call to get_attachment(). Does anyone have any example code that does retrieve file attachments or have an explanation to why I get the above error?

|\\/|artin

In reply to Accessing attachments using RT::Client::REST by wardmw

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