Taken from
cpan faq:
Use http://rt.cpan.org/ to open a bug
ticket.
Please contact the author of the module/script. The documentation of the
module/script should contain a contact address or you can try
CPANID@perl.org where CPANID is the authors CPANID.
Most of the checklist in reporting bugs in
Perl above applies for modules as well. Make your bug report as good as
possible if you really want the bug fixed. If the module is included with the
Perl distribution you should also follow the Perl bug reporting tips.
Sometimes a module goes unmaintained for a while due to the author pursuing
other interests, being busy, etc. and another person needs changes applied to
that module and may become frustrated when their email goes unanswered. CPAN
does not mediate or dictate a policy in this situation and rely on the
respective authors to work out the details. If you treat other authors as you
would like to be treated in the same situation the manner in which you go about
dealing with such problems should be obvious.
- Be courteous.
- Be considerate.
- Make an earnest attempt to contact the author.
- Give it time. If you need changes made immediately, consider applying your
patches to the current module, changing the version and requiring that version
for your application. Eventually the author will turn up and apply your patches,
offer you maintenance of the module or, if the author doesn't respond in a year,
you may get maintenance by having interest.
- If you need changes in order for another module or application to work,
consider making the needed changes and bundling the new version with your own
distribution and noting the change well in the documentation. Do not upload the
new version under the same namespace to CPAN until the matter has been resolved
with the author or CPAN.
Simply keep in mind that you are dealing with a person who invested time and
care into something. A little respect and courtesy go a long way.
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