PerlDesk satifies 98% of my requirements, ... I need to show my boss that switching to PerlDesk for Support Tracking only is more benificial than staying with Bugzilla

Here's the problem: PerlDesk satisfied your requirements, but my (good) experience with Bugzilla* leads me to suspect that our requirements may not have substantial overlap. But maybe my requirments aren't your group's requirements.

Start here: Gather up a list of what's required in an issue/bug tracking tool. Get your boss's input on this since s/he's a major stakeholder. Then compare how Bugzilla, your tracker, and other alternative (like RT) satisfy those requirements.

Given the options available, I'm suspicious of the need for new home-brew systems.


* I was using BugZilla mostly as a management tracking tool, to give me oversight on where we stood, so I was leaning most hard on searching and reporting. I've heard good things about RT, too, though I haven't played with it yet.

In reply to Re: Bugzilla vs. PerlDesk - A survey by dws
in thread Bugzilla vs. PerlDesk - A survey by krisahoch

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