support people. Quantex has replaced for me two hard drives, a motherboard, and a monitor all of which were airborne'd to me and they paid for the shipping of them back. I was also in a similar situation to you, where I had deleted Windows but then some time later decided I wanted Windows on the machine but had lost the CD's, I called them up and they sent me free of charge a Windows 95 cd and a cd of all the drivers. Also, when I ordered the computer it was delayed a week and a half because they were waiting for a shipment of cpu's from Intel, so they upgraded my video card to the best model they sold for free.