You do have the answer.

I have worked in departments that had bad reps. A couple were mean and one didn't care. My current one does.

It is easy to get frustrated especially when you are running around in frenzy because something important crashed and people keep telling you the network is down.

However, from these groups I noticed the attitude was also shown by the manager so the manager has a large part in the attitude of his workers.

My current boss always hires people with people skills. As he would say "Technical abilities can be taught, you can't teach people skills." He may not get the best technical person. But a person who solves the problem and leaves the user feeling good does many things.

As I have noticed with this manager, he rarely gets denied purchase reuqests. Even when it was not budgeted. Why? because people think he and his people are looking out for their interests so if he says we need it, we must need it.

So there is no real need to yell at users. I know it is easier said then done and I have done it myself a couple times.

As to being brutally honest? Well that should only be used at certain times. Most people know when they screwed up. Some people will never get it. However, I would think when you have a user lets just say engineer who knows more then you!....well that is the time to be brutally honest.

Besides, you know you are not that way all the time. Would you ever be brutally honest to the assistent of the vice-president? The CEO? A policeman. A guy much bigger and meaner then you! ;-)

The manager who hired the cherry bomb was to blame. If his job required interaction with people....you can tell when a person can't do that too well!

In reply to Re: (OT) The Honest Cherry Bomb by Marza
in thread (OT) The Honest Cherry Bomb by Ovid

Title:
Use:  <p> text here (a paragraph) </p>
and:  <code> code here </code>
to format your post, it's "PerlMonks-approved HTML":


  • Posts are HTML formatted. Put <p> </p> tags around your paragraphs. Put <code> </code> tags around your code and data!
  • Titles consisting of a single word are discouraged, and in most cases are disallowed outright.
  • Read Where should I post X? if you're not absolutely sure you're posting in the right place.
  • Please read these before you post! —
  • Posts may use any of the Perl Monks Approved HTML tags:
    a, abbr, b, big, blockquote, br, caption, center, col, colgroup, dd, del, details, div, dl, dt, em, font, h1, h2, h3, h4, h5, h6, hr, i, ins, li, ol, p, pre, readmore, small, span, spoiler, strike, strong, sub, summary, sup, table, tbody, td, tfoot, th, thead, tr, tt, u, ul, wbr
  • You may need to use entities for some characters, as follows. (Exception: Within code tags, you can put the characters literally.)
            For:     Use:
    & &amp;
    < &lt;
    > &gt;
    [ &#91;
    ] &#93;
  • Link using PerlMonks shortcuts! What shortcuts can I use for linking?
  • See Writeup Formatting Tips and other pages linked from there for more info.