Beware: this code is completely untested. 
my($ticket,$customer,$status,$priority,$owner,$summary);
while (<FILE_HANDLE>) {
   chomp;
   if (substr($_, 0,1) == " ") {
      ### 1st char is space - line just be summary line ###
      my $summary = $_;

      ### since you now have all the pieces of data, you
      ### can build your hash and array element, and then
      ### move on to the next record.
   }
   else {
      ### 1st char is not a space - this is not a summary
      ### line.
      ($ticket,$customer,$status,$priority,$owner) =
         split /\w+/;
   }

[download]
HTH.

In reply to Re: parsing multi-line output from a cli command by hmerrill
in thread parsing multi-line output from a cli command by TASdvlper

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