I suggest you install both browser tools yourself for testing purpose. Google toolbar can be quite useful anyway. The other tool I have never ever heard of, so I would go so far to say that if the error's reason is that - quite unlikely - combination of two browser plugins, it's not your fault. The workaround isn't elegant, but it works at least. You will never be able to write web apps that work well under every possible (even possibly broken) configuration on every client computer, anyway.
You could add a hint the helpfile (I hope there is one?!) about not to use those two tools together.