My first guess is that your email is plain text-correct? In HTML, carriage returns in the source are not displayed (unless within <pre></pre> tags). So, I see two possibilities (at least):

• in the section where you display the results, place a set of <pre> tags around $name, or
• after sending the email, but before displaying the results, do a search and replace on \n with <br />\n.

For my part, I would try the first one (as it would be the easier of the two).

Hope that helps.

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