I was working in some companies yet, but things as you described happen
as I relize regularly everywhere.
So one company implemented a new system
for accounting and monitoring and such stuff, but whether the employees
got training on it nor was there anyone who had known how to use it,
cause the boss didn't want to spent money on this however.
The very kind
consultant from the solftware company who aimed to support had a basic
knowledge of computers but in fact he had no idea about the companies
business and did not even know about the meaning of several entry fields.
As a result the software was not used, but anotheer was installed. The funny
thing from my point of view was, that the owner of the company deducted the
license fee from the managers wage due to his incompetence. well ...
While working in another company those decided to take the step from the
20 year old accounting system on an AS/400 to something newer, and this
was BaaN. As this is a quite powerfull one it consumed nearly 1 year of
five persons to implement. The management had some little controversions about
the raising costs and agreed on starting to use the new system.
All went "well"
so far, except that the store for packing material ran over cause they simply
forgot to reduce the used items. :-) The sales department had no idea how
much of which products where left in the store and what could be sold and
delivered. The accounts departement did not know what to collect or to pay
and could not even send reminders.
To make it short: The company made sales of 100.000 DEM in a month which was
the amount of 1 percent of that companies normal sales in a month.
After the second month the
management continued the discussions about the needs to use a more modern
software but aware of the risk to loose their jobs they agreed to use the old
system again. As they had decided that there is no need to run both systems
parallel for the time thats neede to assure the new system works only with
minor bugs they engaged all employees for the weekend to get all data in.
To make the point: Stupidity can cost not only your neck but also a few hundred jobs.
And then there was the most stupid mangement I ever met. They tried the same
as the company above, just with a different new system. As I felt the duty to report my expieriences the just sat back
grinned and continued. Well, I'm currently working for the insolvency administrator of
that company and guess why!
Have a nice day
All decision is left to your taste
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