I would dare to reword and redirect the last paragraph:

Programmers need to be allowed to talk to their users -- they know what they want, normally. The users might want stuff that the programmers can't give them, but the users can best let the programmers know what is critical for their work. If the programmers don't understand what the purpose of their systems are in the larger context of the users' work, we are all doomed to fail. "Send your questions to our project manager, who will tell it to the secretary, that'll mail it using her own words to the secretary of the (whatever level) boss within the client, who'll eventually forward it to someone who may eventually end up using the system being built and whose response wil travel the same way and end up in the developers mailbox within mere two or three days" doesn't cut it. Don't protect the developers from the potential users and the potential users from the developers!

Jenda
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Defend the free world!

In reply to Re^2: Musings: Why do well-intentioned projects go so wrong, so often? by Jenda
in thread Musings: Why do well-intentioned projects go so wrong, so often? by locked_user sundialsvc4

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