For the rates question, another book recommendation: Getting to Yes. I first heard about this book 5 years ago on perlmonks (software collectives vs. price of organizational license), and ordered it because the amazon reviews were so impressive. It got lost on my bookshelf until this past year when I picked it up, and it's been so interesting and useful that I regret not having read it sooner.
Joe
In reply to Re: a question on case/software engineering
by blahblahblah
in thread a question on case/software engineering
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