Dear Monks,

We are writing a simple web-based ticket support system. What we would like is that after a client submits his/her question, the system would first search for similar articles in the knowledgebase. If similar articles are found, the client would be given a chance to cancel its ticket submission and read the articles instead.

The knowledge base that we have is about around 2000 articles managed by Mediawiki. Mediawiki works fine for now and the staffs like it. This is why we don't want to have to move them into a complete ticketing system with its own knowledge base system, etc.

Are there Perl modules able to do similar searching against a collection of text, e.g. in a MySQL database?

In reply to Similar text search by Anonymous Monk

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