I've installed OTRS, an open source web based perl trouble ticket support desk. It seems great, but is having one tiny error -- when I try to respond to trouble tickets, I get this error:

Can't locate object method "new" via package "Net::DNS::Resolver" at /opt/otrs/bin/cgi-bin/../../Kernel/System/CheckItem.pm line 154.

I looked and the section of code at line 154 is as follows: 

my $Resolver = Net::DNS::Resolver->new();
        if ($Resolver) {

            # check if extra nameserver need to be used
            my $Nameserver = $Self->{ConfigObject}->Get('CheckMXRecord
+::Nameserver');
            if ($Nameserver) {
                $Resolver->nameservers($Nameserver);
            }

[download]


I'm not looking to change the code per se. Just trying to assess what the problem is, and whether tweaking server settings would help.

I'm a perl newbie. Apologies if this is obvious.

In reply to Error with Net::DNS::Resolver by gheffron

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