If they can't provide the info, close the report. If it's a real bug, someone else with more skills/experience will report it sooner or later.

Or give the bug reporter a program which will record/report enough information to reveal bug/fix

In reply to Re^2: Sometimes, just saying "Thank You" is not good enough by Anonymous Monk
in thread Sometimes, just saying "Thank You" is not good enough by Anonymous Monk

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