<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http:/ +/www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html> <head> <title>SunSolve</title> <meta name="category" content='home'/> <meta name="keywords" content="Sun,Sun Microsystems,SunSolve,s +un solve,sunsolve,support,system,hardware,patches,info docs,srdb,down +load,parts,diagram,desktops,workstations,servers,telco systems,disk a +rrays,tape libraries, components,ULTRA,SunBlade,Sparc,Sparcstation,Su +nFire,Sun Fire,Enterprise,Ultra,Cray,Netra,Sun Ray,javastation,StorEd +ge,ETL,"/> <meta name="description" content="Sun Microsystems, Inc. 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} //--> </script> <form> </form> <!-- end Outage Alert Messages --> </td> </tr> <tr> <td width="100%" valign="top"> <!-- BEGIN CENTER COLUMN COMPONENTS --> <!-- ============ --> <!-- MAIN CONTENT --> <!-- ============ --> <!-- Determine if the content is a frag or a jsp - +-> <script type="text/javascript"> <!-- //conditional loader of handbook link //Disabled conditional loader for this page. it was always return +ing true for //indexof("/private-cgi") when the URLs do not contain this string +. //This is only used on the home page so it does not justify some f +ancy //solution. So I just hardcoded the public homepage to public han +dbook //if ((location.href.indexOf("/private-cgi/")!=-1) || (location.hr +ef.indexOf("/handbook_private/")!=-1)) { // tree_name="/handbook_private/private_tree.js"; //} else { tree_name="/handbook_pub/pub_tree.js"; //} document.write("<script language='javascript' src='" + tree_name + + "'></scr"+"ipt>"); //--> </script> <!-- ============ --> <!-- MAIN CONTENT --> <!-- ============ --> <!-- added for CR#6934284 Omniture code--> <img src="http://metrics.sun.com/b/ss/sunsolve/1/G.5--NoJS/123456?[AQB +]&c26=static_pageview&[AQE]" alt="" border="0" height="1" width="1"> <!-- add end --> <table border="0" width="100%"> <tr> <td> <div class="smallpagetitle">SunSolve</div><br /> </td> </tr> </table> <!-- BEGIN L1 COMPONENT V.0 --> <!-- BEGIN CAMPAIGN NAME --> <div class="l1"><div class="cornerBR"> <div class="l1v1" style="background:url(http://www.sun.com/ima +ges/l1/l1_sunsolve.jpg) no-repeat bottom left"> <div class="l1top"> <div class="l1lft"> <h3 class="l1head">SunSolve</h3> <p><b>Your knowledge destination for troubleshooti +ng advice & best practices</b></p> </div></div></div></div></div> <p></p> <!-- END CAMPAIGN NAME --> <!-- END L1 COMPONENT V.0 --> <!-- BEGIN K2 COMPONENT V.0 --> <div class="k2 k2v0" id="searchPatch"> <div class="k2w1"> <div class="k2w2"> <h5>Logon and Contract Suggested</h5> <p>You must logon and have a valid contract to access Sun' +s Premium content which includes: <ul> <li>Sun Alerts</li> <li>Bugs</li> <li>Patches</li> <li>Solutions</li> <li>White Papers</li> <li>Documentation</li> <li>Support Knowledge</li> </ul></p> </div> </div> </div> <div class="k2 k2v0" id="searchContent"> <div class="k2w1"> <div class="k2w2"> <h5>Logon and Contract Required</h5> <p>You must logon and have a valid contract to access Sun' +s Premium content which includes: <ul> <li>Sun Alerts</li> <li>Bugs</li> <li>Patches</li> <li>Solutions</li> <li>White Papers</li> <li>Documentation</li> <li>Support Knowledge</li> </ul></p> </div> </div> </div> <div class="k2 k2v0" id="ibisContract"> <div class="k2w1"> <div class="k2w2"> <h5>Logon Required</h5> <p>You must logon to validate a contract or a serial numbe +r</p> </div> </div> </div> <div class="k2 k2v0" id="forumContract"> <div class="k2w1"> <div class="k2w2"> <h5>Logon and Contract Required</h5> <p>You must logon and have a valid contract to access SunS +olve Community Forums</p> </div> </div> </div> <div class="k2 k2v0" id="videoContract"> <div class="k2w1"> <div class="k2w2"> <h5>Logon and Contract Required</h5> <p>You must logon and have a valid contract to access the +Product Based Training Videos</p> </div> </div> </div> <div class="k2 k2v0" id="asrContract"> <div class="k2w1"> <div class="k2w2"> <h5>Logon and Contract Required</h5> <p>You must logon and have a valid contract to access Auto +matic Service Request</p> </div> </div> </div> <div class="k2 k2v0" id="mscContract"> <div class="k2w1"> <div class="k2w2"> <h5>Logon Required</h5> <p>You must logon to access the Member Suport Center</p> </div> </div> </div> <div class="k2 k2v0" id="lsiContract"> <div class="k2w1"> <div class="k2w2"> <h5>Logon and Contract Required</h5> <p>You must logon and have a valid contract to Log a Suppo +rt Issue</p> </div> </div> </div> <div class="k2 k2v0" id="csrContract"> <div class="k2w1"> <div class="k2w2"> <h5>Logon and Contract Required</h5> <p>You must logon and have a valid contract to create a Se +rvice Request</p> </div> </div> </div> <div class="k2 k2v0" id="usrContract"> <div class="k2w1"> <div class="k2w2"> <h5>Logon and Contract Required</h5> <p>You must logon and have a valid contract to update a Se +rvice Request</p> </div> </div> </div> <div class="k2 k2v0" id="srsContract"> <div class="k2w1"> <div class="k2w2"> <h5>Logon and Contract Required</h5> <p>You must logon and have a valid contract to access a Se +rvice Request Summary</p> </div> </div> </div> <div class="k2 k2v0" id="essContract"> <div class="k2w1"> <div class="k2w2"> <h5>Logon and Contract Required</h5> <p>You must logon and have a valid contract to Enable Shar +ed Shell</p> </div> </div> </div> <!-- END K2 COMPONENT V.0 --> <!-- contains main content --> <div id="content"> <!-- a content block always has exactly one h2 --> <div class="contentblock"> <h2>Support Services</h2> <!-- span two-column layout table to include search form --> <table border="0" class="twocol layout" summary="layout table +boxes" cellspacing="0"> <tr> <td align="center" colspan="2"> <table border="0" width="20%" cellspacing="5" cell +padding="5"> <tr> <td align="center"> <table width="10%"> <tr> <td class="col1" nowrap> <h3>Search the SunSolve Kn +owledgebase</h3> </td> </tr> </table> </td> </tr> <tr> <td class="col1" nowrap> <form action="/search/cdsSearch.do" me +thod="get" name="cdsSearchForm"> <input value="" size="62" name="qu +eryKey1" type="text" /> <input class="submit" value='Searc +h »' type="submit" /> </form> </td> </tr> <tr> <td class="col1"> Contracted customers login to search: +Sun Alerts, Bugs, Patches, Solutions, White Papers, Documentation and + Support Knowledge <p> </p> </td> </tr> </table> </td> </tr> <script type="text/javascript"> <!-- function queryPatchFinder() { var searchby = document.patchfinderform.searchBy.v +alue; var text = document.patchfinderform.searchText.val +ue; var patchfinderurl = "/patchfinder/?"; if (searchby != "patchId") { patchfinderurl = patchfinderurl +"uiAdvForm=Y& +"; } if (text == "") { if (searchby == "patchId") { alert("Please enter a Patch Id"); } else if (searchby == "bugId") { alert("Please enter a Change Request (CR) +number"); } else if (searchby == "keyword") { alert("Please enter a Keyword"); } else if (searchby == "synopsis") { alert("Please enter a Synopsis"); } return; } else { text = text.replace(/"/g, "%22"); text = text.replace(/ /g, "%20"); } window.location=patchfinderurl + searchby + "=" + +text; } //--> </script> <!-- continue with two-column layout table --> <tr> <td class="col1"> <h3><a href="show.do?target=patchpage">Patches and + Updates</a> </h3> <!-- <p>Patches, Software Updates, and patch analy +sis and automation tools.</p> --> <p>Patches and Software Update for Sun's Products <form name="patchfinderform"action="javascript:que +ryPatchFinder()" method="get"> <table border="0" width="5%" cellspacing="8"> <tr> <td></td> <td align="right" nowrap>Search By:</t +d><td align="left" nowrap> <select name="searchBy"> <option value="bugId">CR Id</o +ption> <option value="keyword">Keywor +ds</option> <option value="patchId" select +ed="yes">Patch Id</option> <option value="synopsis">Synop +sis</option> </select> <input value="" size="25" name="se +archText" type="text" /> <input class="submit" value='Searc +h »' type="button" onClick="queryPatchFinder()"/> </td> </tr> </table> </form> </p> <p>[ <a href="/patchfinder/?uiAdvForm=Y">Patch Fin +der Advanced Search</a> ]</p> <script type="text/javascript"> <!-- function mustLogonAlert() { alert("You must logon to SunSolve to acces +s this content"); } //--> </script> <h3>SunSolve Community Forums </h3> <p>As part of the value of your Sun Contract, you can collaborate with a network of your ind +ustry peers, support professionals and Sun experts to excha +nge information, ask questions and get answers. <br>[ <a href="http://www.oracle.com/us/suppor +t/044752.html">Learn More</a> ] [ <a href="https://support.oracle.com/CS +P/ui/flash.html">Access</a> ] </p> </td> <td class="col2"> <h3><a href="/handbook_pub/">Sun System Handbo +ok</a></h3> <p>Technical Product Information, Specifications a +nd Parts.</p> <form name="menuForm" action=""> <p> <select name="menu1" onchange="changeMenu( +)" style="width:300px;"> <option value="reset">Select a Categor +y...</option> </select> </p> <p> <select name="menu2" onchange="goToPage()" + disabled="disabled" style="width:300px;"> <option value="#" selected="selected"> + </option> </select> </p> <script type="text/javascript"> <!-- // populates the secondary menu based on w +hat option is selected in the first menu function changeMenu() { var txt = document.menuForm.menu1.opti +ons[document.menuForm.menu1.selectedIndex].text; var val = document.menuForm.menu1.opti +ons[document.menuForm.menu1.selectedIndex].value; if (val == "#") { return; } if (val == "reset") { document.menuForm.menu2.disabled = + true; document.menuForm.menu2.options[0] + = new Option(" ", "#"); document.menuForm.menu2.options.le +ngth = 1; return; } var selectedNode = topLevelNode.childL +ist1[parseInt(val)]; var length = selectedNode.childList1.l +ength + 3 + selectedNode.childList2.length; document.menuForm.menu2.options[0] = n +ew Option("("+txt+") Select a Product...", "#"); for (i=0;i<selectedNode.childList1.len +gth;i++) { document.menuForm.menu2.options[i+ +1] = new Option(selectedNode.childList1[i].name, selectedNode.childLi +st1[i].href); } document.menuForm.menu2.options[select +edNode.childList1.length+1] = new Option("", "#"); document.menuForm.menu2.options[select +edNode.childList1.length+2] = new Option("--- EOL Systems ---", "#"); for (i=0;i<selectedNode.childList2.len +gth;i++) { document.menuForm.menu2.options[i+ +selectedNode.childList1.length+3] = new Option(selectedNode.childList +2[i].name, selectedNode.childList2[i].href); } document.menuForm.menu2.options.length + = length; document.menuForm.menu2.disabled = fal +se; } // sends the browser to the page selected +in the secondary menu function goToPage() { var val = document.menuForm.menu2.opti +ons[document.menuForm.menu2.selectedIndex].value; if (val == "#") return; window.location = val; } // populates the first menu with options document.menuForm.menu1.options[0] = new O +ption("Select a Category...", "reset"); for (i=0;i<topLevelNode.childList1.length; +i++) { document.menuForm.menu1.options[i+1] = + new Option(topLevelNode.childList1[i].name, i); } //--> </script> </form> <h3>Sun Alerts</h3> <p>A Sun Alert is a notification to customers of k +nown product issues that may negatively impact customers co +mputing environments.<br> [ <a href="http://wikis.sun.com/display/SunAle +rts/Sun+Alert+wiki">Learn More</a> ] [ <a href="/search/cdsSearch.do?moreOpti +ons=&queryKey1=security&queryKey2=&queryKey3=&queryKey4=&queryKey5=&u +pdateDate=5&language=en&max=75&sort=date&grouping=&type=collections&c +ollection=SUNALERTSURE" class="big"">View Alerts</a> ] </p> <h3>Product Based Training Videos </h3> <p>Online videos provide real time training to com +monly asked questions.<br> <br>[ <a href="http://wikis.sun.com/display/Su +nSolve/Sun+Video+Tutorials+%28FAQs%29">Learn More</a> ] [ <a href="/richmedia/index.html" class="big +"">Access</a> ] </p> </td> </tr> </table> </div> </div> <table class="twocol layout" summary="layout table" cellspacing="0"> <tr> <td class="col1"> <div class="contentblock"> <h2>Enable your Sun System for Support</h2> <p>Get the most out of your Support Plan by downloadin +g and installing the Service Tool Bundle<br> [ <a href="http://www.sun.com/service/stb/">Access + Tools</a> ] [ <a href="https://cds.sun.com/is-bin/INTERSHOP.en +finity/WFS/CDS-CDS_SMI-Site/en_US/-/USD/ViewProductDetail-Start?Produ +ctRef=STB-5.1-SOL-G-F@CDS-CDS_SMI">Download Now</a> ] </p> <script type="text/javascript"> <!-- String.prototype.trim = function() { // Strip leading and trailing white-space return this.replace(/^\s*|\s*$/g, ""); } function checkEntitlement() { if (document.showForm.checkContractType.value +== "public") { alert("You must be logged onto SunSolve to + check entitlements"); return false; } var srchBy = document.showForm.searchEntBy.val +ue; var srchText = document.showForm.searchEntitle +mentText.value.trim().toUpperCase(); document.showForm.searchEntitlementText.value += srchText; if (srchText == "") { if (srchBy == "cntNum") { alert("Please enter a Contract Number +in the Search Text field"); } else { alert("Please enter a Serial Number in + the Search Text field"); } return false; } document.showForm.searchEntitlementType.value += srchBy; document.showForm.submit(); } //--> </script> <h3>Validate your entitlement prior to calling Sun </h3> <p> <form name="showForm" action="/show.do?target=home" on +Submit="return checkEntitlement()" method="post"> <table border="0" width="5%" cellspacing="8"> <tr> <td></td> <td align="right" nowrap>Validate Entitlem +ent By:</td><td align="left" nowrap> <select name="searchEntBy"> <option value="cntNum" >Contract N +umber</option> <option value="srlNum" SELECTED>Se +rial Number</option> </select> </td> </tr> <tr> <td></td> <td align="right" nowrap>Search Text:</td> +<td align="left" nowrap> <input value="122C00DC" size="22" name +="searchEntitlementText" type="text" /> <input class="submit" value='Search &r +aquo;' type="button" onClick="checkEntitlement()"/> <input type="hidden" name="searchEntit +lementType" value="" /> <input type="hidden" name="checkContra +ctType" value="evs" /> </td> </tr> <tr> <td colspan="3"> <div class="g29 g29v2"> <div class="g29w1"> <div class="g29w2"> <p>This serial number +was not found, please contact your local Sales Representative to add the serial +number to a contract or Sun's Install Base Database.</p> </div> </div> </div> </td> </tr> </table> </form> </p> <h3>Automatic Service Request </h3> <p>Activate Automatic Service Request for our system. +Let the system log a Service Request for you.<br> [ <a href="http://www.sun.com/service/asr/">Learn +More</a> ]</p> </div> <div class="contentblock"> <h2>Diagnostic Tools</h2> <p>As a SunSpectrum customer, you have access to a wid +e variety of Sun's network of and diagnostic tools.<br> [ <a href="http://www.sun.com/support/tools/index. +jsp">Access Tools</a> ]</p> </div> </td> <td class="col2"> <div class="contentblock"> <h2>Access Online Contracted Support</h2> <h3>Member Support Center </h3> <p>If you do not have access to the Member Support Cen +ter please select "Apply for Access" below.</p> <ul> <li class="child"><a href="http://ibis.sun.com/sup +port">Create and View Service Requests</a></li> <li class="child"><a href="http://ibis.sun.com/sup +port">View Contract Information</a></li> <li class="child"><a href="http://ibis.sun.com/sup +port">View Install Products</a></li> </ul> <p> [ <a href="http://wikis.sun.com/display/ssmsc">Lea +rn More</a> ] [ <a href="/Access.html">Apply For Access</a> ] [ <a href="http://ibis.sun.com/support">Login</a> +] </p> <h3>Log a Support Issue </h3> <p>Customer's who do not have Member Support Center ac +cess, please use the Create Service Request option below. Note you ca +n only use this if you know the serial number of the product with the + issue.</p> <form name="serviceRequestForm" method="post" action=" +/ServiceRequest.do"> <div class="labeled-input"> <p class="label"><label for="fruits">For Non E +nglish Users,select a Language</label></p> <p class="input"> <select name="preferredLanguage" onchange= +"serviceRequestForm.submit()"><option value="en" selected="selected"> +American English</option> <option value="fr">French</option> <option value="de">German</option> <option value="ja">Japanese</option> <option value="ko">Korean</option> <option value="pl">Polish</option> <option value="pt">Portuguese</option> <option value="ch">Simplified Chinese</option> <option value="es">Spanish</option></select> </p> </div> <input type="hidden" name="sraction" value="langua +geSelected"> </form> <ul> <li class="child"><a href="/ServiceRequest.do? +sraction=createRequest">Create a Service Request (Requires Serial Num +ber)</a> </li> <li class="child"><a href="/ServiceRequest.do? +sraction=updateRequest">Update a Service Request (Requires Service Re +quest No.)</a> </li> <!-- <li class="child"><a href="/ServiceRequest.do? +sraction=viewRequest">Service Request Summary (Requires Service Reque +st No.)</a> </li> --> </ul> <div class="labeled-input"> <p> [ <a href="http://wikis.sun.com/display/SunSol +ve/Service+Request">Learn More</a> ] </p> </div> <h3>Enable Shared Shell </h3> <p>Enabling Shared Shell for Sun to view your system e +nvironment and remotely resolve your issue.<br> [ <a href="http://www.sun.com/service/sharedshell/ +">Learn More</a> ] [ <a href="http://sharedshell.sun.com/ssa/jsp/la +unch.jsp" class="big"">Launch</a> ] </p> </div> </td> </tr> </table> <!-- =================== --> <!-- END OF MAIN CONTENT --> <!-- =================== --> <!--stopindex--> <!-- END CENTER COLUMN COMPONENTS --> </td><td valign="top"> <!-- BEGIN RIGHT COLUMN NAVIGATION COMPONENTS --> <!-- BEGIN LOGIN/REGISTER COMPONENT --> <div 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